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Important information to enable a trouble-free delivery
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1. Do the roads leading to your property have any weight or height limitations?
2. Would a vehicle the size of a fire engine have difficulty accessing the roads leading to your property?
3. Are there any low bridges or overhanging trees or cables?
4. Is there a time restriction for waiting outside your property?
5. Are there any problems with a kerbside only delivery?*
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Deliveries will be made between the hours of 07:00 and 19:00 Monday to Friday.
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Whilst we endeavour to meet all agreed dates and times, this cannot be guaranteed, as unforeseen circumstances may affect our ability to achieve this. Therefore, we recommend that you refrain from scheduling any professional trades people until your goods have been received and inspected.
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*What do we mean by kerbside delivery?
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All our deliveries are kerbside only by definition. What this means is that your order will arrive on a pallet, or separately (not on a pallet) depending on size and will be delivered to the nearest flat, hard and accessible location to your property. This is our definition of a ‘kerbside delivery’. The PJH Delivery Team are not insured to enter your property or unpack your order, however, our delivery driver is ultimately responsible for where they can sensibly offload your order for the care and safety of your product.
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Depending on the size and weight of the product on your order, our delivery driver may require assistance with offloading.
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If the answer is yes to any of these questions, please contact our Customer Service Team on 0345 450 8932 as soon as you can.
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